Profile ICT Solutions Limited provides support for its products and solutions that includes installation, commissioning, maintenance, technical support and training.

We offer our customers a number of standard service level agreements (SLAs) geared to meeting different technical support requirements. SLAs may also be customised to suit individual client needs.

Customers requiring support contact us via our UK call centre and are then routed to the appropriate technical specialist.  If a customer has Web access they can open a secure online chat session with a technical specialist.  If required, and with the customer's permission, our specialists are able to use the online support tool to remotely access the customers system through a secure and encrypted Internet connection. Alternatively the specialists are able to share their own desktop.

We conduct product training on the customer's site and tailor the training to the customer's requirements.   This allows us to deliver targeted training that maximises the effectiveness of the training course for its attendees.

 Enquiries:

 Profile ICT Solution Limited
 11, Framingham Road
 Sale
 Cheshire
 M33 3ST
 United Kingdom

 Tel:  +44 (0)871 050 0171
 Fax: +44 (0)871 050 0172

 Email: info@profile-ictsolutions.com